Document Support Centre is a Dell Preferred Partner. Our sales model for Dell products follows Michael Dell’s simple concept; that by selling personal computer systems directly to the customers, Dell could best understand their needs, and provide the most effective computing solutions to meet those needs. Each customer is allocated an account manager who is responsible for all Document Support Center activities within the account, ensuring one point of contact for customer satisfaction. Document Support Center supplies the Optiplex Desktops, Latitude Laptops, PowerEdge Servers and Power Vault Storage solutions.
Document Support Centre has taken the following measures to ensure that less risk is placed on the client’s equipment.
- Dell certified technical support, sales and implementation teams.
- We supply equipment with 3 years parts only guarantee..
- Years of experience in supplying, implementing and support of equipment for large organizations.
Tried and tested technology
Dell Business/Corporate class represent brands where the company advertises emphasizes long life-cycles, reliability, and serviceability. Such brands include:
- OPTIPLEX (Office Desktop Computer Systems)
- VOSTRO (Office/Small Business Desktop and Notebook Systems
- LATITUDE (Business Focused Notebooks)
- PRECISION (Workstation Systems and High-Performance Notebooks)
- POWEREDGE (Business Servers)
- POWERVAULT (Direct-Attache and Network-Attached Storage
- COMPELLENT STORAGE
- EQUALLOGIC (Enterprise Class ISCSI SANS)
- DELL’S PERIPHERALS CLASS
- DELL Reduces Total Cost of Ownership
- DSC After Sales Support
OPTIPLEX (Office Desktop Computer Systems)
Whether yours is a growing business or a large-scale global enterprise, there’s a Dell™ OptiPlex™ desktop ideal for your organization. With a wide range of form factors and performance options, OptiPlex offers easy management and security features for business-class control in networked environments.
With OptiPlex desktops, you can count on keeping business data secure and protected anywhere in the world. Dell OptiPlex systems are designed with effective administration, offering an array of management and security tools. OptiPlex also carries the distinction of being the world’s most manageable Intel® vPro™-enabled desktop.
Dell OptiPlex desktops deliver long-lasting durability, uncompromised reliability and flexible integration into your organization with environmentally conscious principles that respect our planet. In fact, the new OptiPlex 9010 and 9010 All-in-One touch systems are Dell’s most environmentally responsible1 desktops ever.
Bring the possibility of greater back-end client control to your OptiPlex environment through a range of Dell solutions and services for cost-effective:
- Asset and data protection
- Systems management
- Desktop virtualization
- Cloud-based software services
VOSTRO (OFFICE/SMALL BUSINESS DESKTOP AND NOTEBOOK SYSTEMS)
Dell Vostro is a line of computers from Dell aimed at the small business market
ENDURING VALUE FOR YOUR BIG IDEAS
Premium design. Powerful technology. Collaboration solutions that let you stay on top of work from virtually anywhere. Big-business features come standard with new Vostro systems, and you get them all at a price that respects small-business balance sheets
GET IT SUPPORT THAT GETS SMALL BUSINESS
Working for your workforce: Custom configurations, flexible services and multi-monitoring options let you choose which Vostro solution your organization needs.
Ultra Mobile: Get flexible hardware with all the performance, style and security features to help you work at your best anywhere.
Business-class control: From long lifecycles and managed transitions to outstanding service and support, Vostro solutions will fit into virtually any office environment with the stability, security and manageability you need to help IT save time and money. You take care of your business. We’ll worry about your data. Your data is your business’ most valuable asset. That’s why we’ve included multiple layers of security on every Vostro system—from encryption software to fingerprint readers and facial-recognition technology. Plus, with DataSafe Online, you get secure online backup and recovery, 24×7.
LATITUDE (BUSINESS-FOCUSED NOTEBOOKS)
Keep your mobile workforce productive with a new Dell LatitudeTM laptop. With designs that range from small and lightweight to real-world rugged, each new Latitude E-series laptop can help keep your employees connected and your data protected. Help protect data on hard drives and removable media across your network with Dell Data Protection│Encryption. Simplify the management of large fleets of Latitude laptops with Dell Systems Management hardware and software. Discover easy integration with peripherals through docking capability and compatibility with other E-series laptops. Help maximize the performance of your Latitude laptop throughout its life with service and support options, including Dell ProSupport, Dell Deployment Services, Custom Factory Integration and Dell Image Direct.
PRECISION (WORKSTATION SYSTEMS AND HIGH-PERFORMANCE NOTEBOOKS)
Dell Precision™ workstations are specifically designed for professionals in engineering, product design, animation, digital imaging and other graphics-intensive occupations. And because you have to rely on your systems to consistently generate superior results, fast and hassle free, Dell has partnered with strategic independent software vendors (ISVs) to certify system and application compatibility.
This helps ensure that your critical applications will run productively on Dell Precision workstations. When your work takes you away from the desk or out into the field, the power of the new Dell Precision™ M4700 and M6700 mobile workstations is right there with you. These new systems are the most powerful mobile workstations in the world, featuring professional-grade graphics, best-in-class storage capacity and outstanding battery life. Durable and stylish design helps ensure that Dell Precision workstations can withstand the rigors of your work environment and look good doing it. For an even sharper look, the upcoming M6700 Covet Edition sports a Phoenix Red finish and features edge-to-edge Gorilla® Glass 2.
POWEREDGE (BUSINESS SERVERS)
Dell PowerEdge 12th generation blade, rack and tower servers deliver the latest Intel Xeon processor E5-2600 product family performance, extreme memory density, choice of embedded NIC technologies, a wide variety of hot-swappable HDD and SSD choices, PCIe Gen3-enabled expansion slots and a host of other I/O enhancement options for server virtualization, HPC, VDI and other compute-intensive applications. PowerEdge machines come configured as tower, rack-mounted, or blade servers. Dell uses a consistent chip-set across servers in the same generation regardless of packaging, allowing for a common set of drivers and system-images. OEMs and VARs also offer solutions based on PowerEdge servers. Loaded with custom software and with minor cosmetic changes, Dell’s servers form the underlying hardware in certain appliances from IronPort, Google, Exinda Networks, and Enterasys.
POWERVAULT (DIRECT-ATTACH AND NETWORK-ATTACHED STORAGE)
Managing the relentless growth of data can strain IT organizations, whose strategic roles have expanded even in the face of contracting budgets. The Dell™ PowerVault™ MD3 and NX Series of storage arrays address these challenges with versatile solutions that are optimized for smaller-scale storage consolidation, flexible virtualization projects, and high business continuity. Best of all, they are designed to scale as your business grows. With PowerVault storage arrays, you can easily add additional modules as needed to support new applications and additional data. PowerVault NX storage solutions also support structured application data and unstructured file data with equal ease, and when paired with the affordable MD3-iSCSI SAN you can add high performance, flexible unified block-and-file storage capabilities to your business any time. For organizations that require disk-based backup and archiving solutions, the PowerVault DL Series Disk Library Systems provide continuous data protection and automated snapshots—all in an appliance that can be installed and configured in less than 25 minutes.
Dell Compellent’s automated intelligence manages a virtualized, scalable pool of disks for block and file to maximize performance and help lower total cost of ownership (TCO). With advanced storage software, Dell Compellent™ helps you efficiently meet both performance and capacity requirements through automated intelligent data placement, keeping hot data on high performance drives and cold data on large capacity optimized drives. Dell Compellent can also cut administrative time and help eliminate the need for specialized administrative skills. Help ensure business continuity through a resilient, highly available solution that’s backed by industry-leading support. Dell Compellent allows you to focus on your business needs without worrying about the reliability of your storage.
- Rely on a field-tested design that delivers 99.999 percent availability across 26M+ hours of uptime1.
- Provide local and remote data protection with a comprehensive suite of fully integrated features.
- Install robust and reliable hardware that leverages 12 generations of Dell design experience.
- Take advantage of industry-leading approach to Dell Copilot support that has delivered a 96.77 percent customer satisfaction rating2 Scale with a flexible, next-generation architecture that readily adapts, without artificial restrictions or complexities, to business growth and evolving technologies.
- Easily expand up and out across block and file without disruption and without forklift upgrades.
- Accommodate unforeseeable growth and technology advances with flexible memory and connectivity options, as well as performance and capacity scaling.
- Pay only once for features, even across hardware upgrades, with perpetual software licensing.
- Rely on the Data Progression feature to continually optimize performance and data placement as the system grows.
- Enable highly scalable block and file storage capacity with Dell Compellent’s 64-bit architecture.
- Increase flexibility in virtual environments and adapt to evolving technology and business growth with new vStorage APIs for Array Integration (VAAI) primitives.
EQUALLOGIC (ENTERPRISE CLASS ISCSI SANS)
The EqualLogic family of virtualized storage solutions from Dell is fundamentally changing the way enterprises think about purchasing and managing storage. Built on an advanced, peer storage architecture, EqualLogic storage simplifies the deployment and administration of consolidated storage environments, enabling:
- Perpetual self-optimization with automated load balancing across disks, RAID sets, connections, cache and controllers
- Efficient enterprise scalability for both performance and capacity with no fork-lift upgrades
- Powerful, intelligent and simplified management that is easy to manage
- Improved productivity and streamlined IT infrastructure through single-platform block and file data storage capabilities
What’s more, EqualLogic products include a comprehensive software portfolio with easy-to-use array software and host integration tools and no additional licensing fees.
EqualLogic virtualized-storage offers a simple path to rapid deployment, comprehensive data protection, enterprise-class performance and reliability, and seamless pay-as-you grow expansion. All EqualLogic PS Series arrays are completely interoperable and can be mixed and matched to build tiered storage within a single storage pool or across multiple pools.
DELL’S PERIPHERALS CLASS
Dell’s Peripherals class includes USB keydrives and printers; Dell monitors includes LCD TVs, plasma TVs and projectors for HDTV and monitors. Dell UltraSharp is further a high-end brand of monitors. Dell service and support brands include the Dell Solution Station (extended domestic support services, previously “Dell on Call”), Dell Support Center (extended support services abroad), Dell Business Support (a commercial service-contract that provides an industry-certified technician with a lower call-volume than in normal queues), Dell Everdream Desktop Management (“Software as a Service” remote-desktop management) and Your Tech Team (a support-queue available to home users who purchased their systems either through Dell’s website or through Dell phone-centers).
Dell Reduces Total Cost of Ownership
Document Support Centre in conjunction with Dell assists organizations in reducing TCO and increasing return on investment through a number of our product lines. OptiPlex desktops and Latitude notebooks designed and managed around your organization’s IT needs. By deploying these products and following Dell’s recommendations for managing the technology lifecycle, we can help your organization to lower its total cost of ownership (TCO) over time. Every organization that uses technology, no matter what size, can benefit by viewing IT expenditures from a Total Cost of Ownership perspective. This means looking beyond the costs of the end-user hardware, and considering other associated costs such as the following:
- Additional Capital Costs – software, IT support software and network infrastructure.
- Technical Support Costs – hardware and software deployment, help desk staffing, system maintenance.
- Administration Costs – financing, procurement, vendor management, user training, asset management.
- End-user Operations Costs – the costs incurred from downtime and in some cases, end users supporting other end users as opposed to IT technicians supporting them, which can be very costly.
Dell takes a holistic approach to IT management, viewing the process as a continuous lifecycle. The phases of the lifecycle are:
purchase > deploy > maintain > refresh > plan > purchase
The Dell Direct Model can add value at every phase of the IT lifecycle. Dell relationship products, service and support provide end-to-end lifecycle solutions that work to lower TCO through each phase of the product lifecycle.
DOCUMENT SUPPORT AFTER SALES SUPPORT
Minimize disruptions and maintain a high level of productivity through Dell’s suite of support services that you can tailor to align with your organization’s entire IT landscape.
The Document Support Centre Dell Business Unit offers support services such as ProSupport™ service to fit any size and type of business. DSC Support services provide end users and IT professionals with various remote and on-site technical support solutions for all of your Dell and non Dell hardware and software needs. DSC provides customers with remote technical support with several different options and levels of on-site support, ranging from next business day to two-hour response times.
Document Support Centre can also assist with proactive problem avoidance, remote monitoring and self-support options to help you maximize productivity. We have expertise in supporting specialized applications and technology, such as virtualization, systems management and Microsoft® products. Our Command Center based in Newlands Harare track parts and labour dispatches around the clock to help meet your critical IT needs with prompt, comprehensive support to help you solve even the most complex problems.